Privacy Policy

Last Updated: December 31, 2024

Medical Practice Information

Legacy MD Clinic Miami is a medical practice operated by Dr. Reinaldo Hernández Loy (Florida Medical License ME115954), providing longevity medicine, aesthetic medicine, and preventive care services to patients in Miami, Kendall and Coral Gables, Florida.

Our practice is committed to protecting your privacy in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Florida state regulations.

Protected Health Information (PHI)

Important Notice: Legacy MD Clinic Miami does NOT store Protected Health Information (PHI) on this website or on our local servers. All medical records, patient health information, and clinical data are securely managed through Patient Fusion, a HIPAA-compliant electronic health records system.

Patient Fusion maintains industry-standard security measures including encryption, access controls, and audit trails to protect your medical information.

Clinical Security Warning

Standard email and SMS are not secure mediums for transmitting sensitive Protected Health Information (PHI). For secure medical communication, please use the Patient Fusion portal.

Information We Collect

This website may collect the following non-PHI information:

  • Name and contact information submitted through inquiry forms
  • Email address for appointment scheduling and practice communications
  • Website usage data and analytics (cookies, IP address, browser type)
  • Geographic location data for service area verification (Miami-Dade County)

We do NOT collect medical histories, treatment records, payment information, or any Protected Health Information through this website.

How We Use Your Information

Non-PHI information collected through this website is used to:

  • Respond to consultation requests and appointment inquiries
  • Provide information about services offered at Legacy MD Clinic Miami
  • Send practice updates and educational content (with your consent)
  • Improve website functionality and user experience
  • Comply with legal and regulatory requirements

Communication Consent (SMS & Email)

By providing a phone number or email address to Dr. Reinaldo Hernández Loy, you explicitly consent to receive administrative communications, appointment reminders, and practice updates from our medical practice.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Opt-Out Rights

SMS Communications: You can revoke consent at any time by replying STOP to any text message from our practice. Reply HELP for assistance.

Email Communications: All non-clinical emails will include an 'Unsubscribe' link in compliance with the CAN-SPAM Act. Clinical appointment reminders and administrative notifications may continue as necessary for patient care coordination.

Third-Party Services

We utilize select third-party services to enhance your experience:

  • Patient Fusion: HIPAA-compliant EHR system for medical records management
  • Analytics Services: Website traffic analysis and performance monitoring

These third-party providers are contractually obligated to maintain the confidentiality and security of any information they process on our behalf.

Automated Systems, AI Service Providers, and Chat Technologies

Legacy MD Clinic Miami may utilize automated systems, artificial intelligence service providers, and chat widget technologies to process inquiries, facilitate appointment scheduling, and provide administrative support.

Important Limitations

These automated systems, AI chat interfaces, and communication tools are designed exclusively for administrative purposes, including appointment scheduling, general inquiries, and practice information. They do NOT provide medical advice, diagnoses, or treatment recommendations.

No Doctor-Patient Relationship: Interactions with automated systems, chat widgets, or AI-powered tools do NOT create a doctor-patient relationship with Dr. Reinaldo Hernández Loy or Legacy MD Clinic Miami. A formal doctor-patient relationship is only established during an in-person or telemedicine consultation.

Data Processing: Information submitted through chat widgets or automated systems may be processed by third-party AI service providers. No Protected Health Information (PHI) should be transmitted through these channels. For secure medical communication, please use the Patient Fusion portal.

Mobile information collected through automated systems will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Digital Advertising & Analytics Tracking

This website may utilize digital tracking tools, including but not limited to Meta (Facebook) Pixel and Google Analytics, for performance analytics and website optimization purposes only.

Privacy Safeguards: Technical safeguards are in place to prevent the capture of Protected Health Information (PHI), specific medical conditions, or sensitive health data by third-party advertising platforms.

These tracking tools collect only general website usage patterns, page views, and non-identifiable behavioral data. No medical information, treatment details, or patient-specific data is transmitted to advertising networks.

Your Rights

Under HIPAA and Florida law, you have the right to:

  • Access your medical records maintained by Patient Fusion
  • Request corrections to your medical information
  • Receive a Notice of Privacy Practices during your first visit
  • Request restrictions on how your PHI is used or disclosed
  • Request confidential communications through alternative means
  • File a complaint if you believe your privacy rights have been violated

Data Security

Legacy MD Clinic Miami implements reasonable administrative, technical, and physical safeguards to protect information collected through this website. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted online.

For secure communication regarding medical matters, please contact our office directly or use the Patient Fusion patient portal.

Geographic Scope

Legacy MD Clinic Miami provides medical services exclusively to patients in the State of Florida, with primary service areas in Miami-Dade County (Miami, Kendall and Coral Gables). This privacy policy applies to residents of these service areas and is governed by Florida state law.

FLORIDA PATIENT RIGHTS NOTICE

PURSUANT TO FLORIDA STATUTE 456.062, YOU HAVE THE RIGHT TO RECEIVE AN ITEMIZED BILL AND AN EXPLANATION OF CHARGES. YOU ALSO HAVE THE RIGHT TO RECEIVE, UPON REQUEST AND AT NO CHARGE, A GOOD FAITH ESTIMATE OF THE COST OF ANY NON-EMERGENCY MEDICAL SERVICE BEFORE THE SERVICE IS PROVIDED.

PATIENTS HAVE THE RIGHT TO CANCEL ANY SCHEDULED MEDICAL PROCEDURE WITHIN 72 HOURS OF PAYMENT AND RECEIVE A FULL REFUND, SUBJECT TO THE TERMS OUTLINED IN OUR TERMS OF USE.

Changes to This Policy

Legacy MD Clinic Miami reserves the right to update this Privacy Policy as necessary to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through our website and, when appropriate, via email to established patients.

Contact Information

For questions regarding this Privacy Policy or your privacy rights, please contact:

Legacy MD Clinic Miami

Attention: Privacy Officer

4960 SW 72nd Ave, STE 203, Miami, FL 33155

Phone: +1 (305)-456-8984

Email: info@legacymd.org

To file a complaint regarding a potential HIPAA violation, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.